Frequently asked questions
How does your pricing work?
Do you accept credit cards?
Yes, we can accept payments by credit or debit card, however, there is a 4% credit card processing fee that will be added to the total of your invoice. If you have questions or would like to arrange a card payment, contact Marla at firstname.lastname@example.org
What is your lead time?
Our lead time varies depending on process, quantity, and level of difficulty for each order. Most of the time, you can expect to have your parts completed within 2-3 business days.
I need my parts back ASAP. Am I able to expedite my order?
If our current lead time puts you past your due date we are able to expedite orders for an additional fee. Please contact us for specific details regardind expedite options.
How does your pick-up and delivery service work?
We offer complimentary pick-up and delivery to most businesses in the Portland-Metro Area, including Vancouver, WA. This service is subject to availability. Time and day of the week are determined by your location in regards to our existing route. Poor driving conditions or other extenuating circumstances may delay or disrupt this service. Contact Kassi at email@example.com to figure out if your business is eligible for this service.
How does shipping and receiving work for long-distance customer relationships?
We accept orders shipped by your preferred method. Please include the necessary paperwork for identifying and processing your order. Although APA typically does not schedule freight, we can facilitate the process of freight pick-ups and deliveries.
How will I know when my order is complete?
Are your processes RoHS Compliant?
What information should be included on my Purchase Order?
Can you provide a Certificate of Conformance (CoC)?
Certifcations of Conformance are available for an additional fee. Please notate the request for CoC on your purchase order as we will not provide a CoC unless prompted. Our processes certify to most military and aerospace specifications. If we cannot certify to your requested specification, we will notify you before processing the order.
What alloys can be anodized?
The aluminum alloy that works best for anodize is the 6000 series. Others such as 2000, 5000, and 7000 respond differently to our process but are good options. It is required for customers to provide material type for APA to process.